Can I exchange my items?
Yes, you can exchange products within 7 days of purchase if:
- The item is faulty, damaged, or defective upon delivery.
- The item does not match its original specifications or is different from what you ordered.
To request an exchange, you must inform us within 3 days of delivery by:
Email: contact@clavonstore.com
Phone: +92-304-2874057
We handle each case individually to ensure fairness for both parties.
Exchange Process for Defective Items:
- If you received a faulty or damaged product, we will send a replacement.
- You need to provide photographic evidence of the defect via email within 4 days of purchase.
When is an exchange not possible?
We may not be able to process exchanges in the following cases:
- The request is made after 7 days.
- The product is damaged due to use.
- The product has been tampered with.
- The package is missing original accessories, tags, labels, or packaging.
Important Notes:
- No exchanges for items purchased during a sale.
- No refunds under any circumstances, including sale items.
- Exchanges are only allowed if the item delivered is damaged or faulty.
- We do not offer refunds or a “money-back guarantee.”